Returns & Exchanges

To successfully return your order, your items must meet the following rules:

  • Item must be returned within 30 days of purchase
  • Items must be unused, unworn and in the original packaging.

Please note that:

  • Items that have been used, washed or worn or are not in their original packaging may be rejected.
  • Clearance items are final sale and cannot be exchanged, returned or refunded.
  • Bundle items cannot be exchanged or refunded individually. If you believe you have a faulty item, please contact our Customer Care Team.
  • Returns are processed within 48 hours of delivery to our warehouse. Upon receipt and positive evaluation, your request for a refund or exchange will be processed and you will be notified. Refunds will reflect back into your account within 5-7 business days.

How to make a return

You can submit a return online using our returns and exchanges portal.

 

Products Purchased from Love To Dream™ Retailers

Refunds or exchanges on products purchased from any of our retail partners (including Amazon, and any other online retailer), need to be processed with that same retailer. Please contact the store of purchase directly for a refund or exchange.


Terms of Return

Love To Dream™ reserves the right to visually/physically assess the condition of the returned goods prior to offering a replacement. A replacement may be refused if the fault is deemed as normal “wear and tear” rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be replaced and returned to you as soon as possible. Shipping charges associated with the product beings sent back to the purchaser will be covered by Love to Dream™. If you have any other questions, concerns or feedback, please contact our Customer Care Team.

Promotional Items

Subject to the terms and conditions of any promotion, products purchased prior to the commencement of a promotion, and which are later included in a promotion at a discounted price, are not eligible for a refund of the amount that is the difference between the original purchase price and the discounted price under the promotion, and may only be eligible (subject to the other terms and conditions of this policy) for a refund at the original purchase price.